Customer Success Program Manager

Twilio Segment – April 2021-Current

Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed.

Product Manager

PivotPoint Retail Solutions — Sept. 2019–Apr. 2021

Responsible for building trust with our customers, gathering feedback, and defining functional requirements for Switchback, a B2B data-sharing platform for independent outdoor retailers and global brands including Patagonia, The North Face, and Smartwool.

Brand & Web Designer

masonschroder.comJan. 2017–Sept. 2019

Consulted business owners and marketing teams through design and web development.

Brand & Marketing Consultant

The Wedding Standard — Apr. 2016–Sept. 2019

Consulted owner through the redesign of community-focused advertising platform in the wedding industry, The Wedding Standard.

Owner & Photographer

Mason & Megan Photography — 2012–2021

Created and developed a sought-after wedding photography brand, managed all aspects of business operations including marketing, sales, and production.

Visual Designer

Shopatron — June 2013–Aug. 2014

B2B SaaS company specialized in order management solutions for eCommerce. I supported both sales & marketing teams with print and digital assets focused on demand generation.