Customer Success Program Manager

Twilio Segment – April 2021-Current

Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed.

Product Manager

PivotPoint Retail Solutions — Sept. 2019–Apr. 2021

Responsible for building trust with our customers, gathering feedback, and defining functional requirements for Switchback, a B2B data-sharing platform for independent outdoor retailers and global brands including Patagonia, The North Face, and Smartwool.

Brand & Web Designer

masonschroder.comJan. 2017–Sept. 2019

Consulted business owners and marketing teams through design and web development.

Brand & Marketing Consultant

The Wedding Standard — Apr. 2016–Sept. 2019

Consulted owner through the redesign of community-focused advertising platform in the wedding industry, The Wedding Standard.

Owner & Photographer

Mason & Megan Photography — 2012–2021

Created and developed a sought-after wedding photography brand, managed all aspects of business operations including marketing, sales, and production.

Visual Designer

Shopatron — June 2013–Aug. 2014

B2B SaaS company specialized in order management solutions for eCommerce. I supported both sales & marketing teams with print and digital assets focused on demand generation.

Dynamic, Inclusive, Engaging Advocate

I’m at my best when I’m solving problems that make a difference to real people.



[email protected]

Linkedin: @masonschroder

📍 San Luis Obispo, CA


Product Management, Consulting, UX Research, Creative Direction, Product Marketing, Brand Positioning, Strategic Planning, Sales


Segment, Amplitude, Asana,, Chameleon, Jira, Confluence, Figma, Webflow, Google, Notion, Zapier


B.A. in Graphic Design - 2011